Contact Us

Help Desk

336.758.4357 (HELP)







Students working at a computer

The power button to our campus.

From keeping the network safe and secure to providing access to multiple computing resources, the Office of Information Systems is your one stop for all things computing.

As a Wake Forest student, you can access many services, such as Google Workspace, WIN, Canvas, Adobe Creative Cloud and LinkedIn Learning, using your WFU username and password. These tools will empower you to collaborate across the University and beyond.

What you need to know


WIN is the administrative system used by students to update contact information and access student accounts. You can access WIN by using your WFU username and password. You can find your Student ID number under Personal → Your Personal Information.


Canvas is the university’s supported Learning Management System (LMS). With Canvas, you can view grades and course content, submit assignments, keep track of course work with your to-do list and calendar, send and receive messages, post to discussions, and more. All WFU students have access to 24/7 live chat within Canvas and a WFU-dedicated support line. Access Canvas by using your WFU Account username and password


All undergraduate students are required to have a powerful laptop able to handle all academic software. Students have the choice to purchase a laptop through the WakeWare program or bring their own device from home. Students bringing their own laptop should check the minimum configuration requirements posted on the WakeWare website each spring. The WakeWare program provides all students the opportunity to purchase specially selected laptops at educational prices with extended insurance and warranties. All WakeWare laptops are bundled with four years of warranty and accidental damage protection. Our on-campus Information Systems Service Desk is certified to repair all WakeWare laptops and guarantees that you have a loaner if we are repairing the laptop. Students may order their laptop year round, online, or at the Bookstore.

If having the newest model available or taking advantage of any summer promotions from the vendors is important to you, we recommend waiting to purchase your laptop until late July.

Students receiving any institutional aid, including need-based, merit or athletics scholarships, are eligible for a Technology Grant. Technology Grants cover the full cost of the standard Mac or Windows WakeWare laptop, including insurance and Winston Salem sales tax. Students receiving a Technology Grant will be contacted in late May. Additional information about the WakeWare program, including software, minimum configuration requirements, and support limitations on non-WakeWare laptops is available on the WakeWare website.


Software @ WFU offers a variety of academic software available at no cost for all Wake Forest students, including Office 365, Adobe Creative Cloud and more. Students should download all needed academic software before the first day of class.

Cloud Storage & Backup

It is important to back up your data! There are multiple cloud storage and backup solutions tied to your WFU account, including Dropbox, Google Drive and OneDrive.

Cybersecurity and KnowBe4

With KnowBe4, you can enhance your awareness about emerging cybersecurity-related issues and participate in interactive training to help protect yourself from malicious emails and social engineering attacks

One Button Studio

The One Button Studio is an automated video recording facility with a student focus, located in ZSR Library behind the Service Desk. No need to mess with camera, lighting, or audio equipment. Just bring a USB thumb drive and the studio will do the rest.


The Wake Forest makerspace, WakerSpace, is a great addition to the multimodal and digital culture at Wake Forest. The 3,000-squarefoot facility serves as a location for hands-on experiences that foster creativity, ingenuity, problem-solving and intellectual curiosity.

WFU Wireless

Get connected! Select WFUWireless from your Wi-Fi settings and login with your WFU Account username and password for access to campus and internet services.

Technology Support Resources

  • Access the AskDeac help portal to submit tickets, Live Chat our Service Desk analysts, submit a Common Request form, view solution articles and view the status of your tickets.
  • Full-time professional consultants and student assistants at the Information Systems Service Desk, located in the Atrium of the ZSR Library for walk-in assistance.
  • Visit the Information Systems website for computing information, technology tips and Live Chat.

Action Items!

Visit our Incoming Students webpage for details.

June 1

New academic year WakeWare laptops available for purchase online or in the bookstore.