The Office of Information Systems is your stop for all things computing. In the mid-1990s, Wake Forest University earned a reputation as a leader in academic technology by providing students and faculty with an extensive campus network infrastructure and laptops. That tradition continues as Wake Forest’s class of 2018 and faculty enjoy a robust suite of software applications on a University-provided laptop and full access to cloud-based tools, including WFU Google Apps for Education and WebEx. These tools empower our students to collaborate across the University and beyond.
As a Wake Forest student, many services, such as WFU Google Apps for Education, WebEx, Sakai and WIN are accessed using your Wake Forest username and password.
Use of all Wake Forest technology resources is governed by the Policy on Responsible and Ethical Use of Computing Resources. Please take time to read this policy as you are accountable for adhering to it.
- July 1-Complete the Technology@WFU online course in Sakai
- August 19 -Sign the Technology Program Agreement in WIN
- August 19 -Purchase Optional ThinkPad Protection in WIN
Your WFU Google Apps and WebEx Services
All undergraduates are assigned a WFU Google Mail (gmail) account. Your email address is your Wake Forest username followed by @wfu.edu. This will be your official email address that the University will use to communicate with you. To access your email account, go to google.wfu.edu. Once you log in at google.wfu.edu, all of WFU Google Apps will be at your fingertips. To access your WebEx services, go to webex.wfu.edu and click on “My WebEx.” Learn more about our collaborative environment here.
All undergraduate students new to Wake Forest receive a computer loaded with a comprehensive suite of software applications standard for students and faculty. Between May 8 and May 21, as an incoming first year student, you have the option to purchase an upgrade to the standard computer. Options include a more robust laptop and a convertible ultrabook. You will receive the computer during Orientation on Thursday, August 21 between 10:00am and 4:00pm in Reynolds Gymnasium, room 201. The computer will be yours to use throughout your undergraduate years at Wake Forest. Information about the computer, upgrade options, and the software are available online. Wake Forest will retain ownership of the computer, but you are responsible for the care of the computer and will be subject to repair charges and applicable deductibles in case of negligence, loss, or theft.
Wake Forest offers an optional ThinkPad Protection to cover accidental spills, drops or other damage. The ThinkPad Protection costs $129 and will be billed to your student account in the fall. It covers the ThinkPad for a four year period of coverage that ends in June 2018. Without the protection, students will pay up to a $500 deductible per incident for damages to the computer. Learn more about ThinkPad Protection here.
Distribution of laptops will take place on Thursday, August 21, from 10:00 a.m. until 4:00 p.m. in Reynolds Gymnasium, room 201. Please plan for the distribution process to take 30 minutes. A detailed schedule will be posted in the Benson University Center when you arrive on campus. Learn more here.
Technology Support Resources
Wake Forest provides extensive tech support services for you and your laptop. Current computing information and important technology tips are online at help.wfu.edu, the University’s online technology hub. The Information Systems Service Desk, located at The Bridge in the Z. Smith Reynolds Library, offers walk-in assistance from full-time professional consultants and student assistants. Phone assistance is available by calling 336.758.4357. Additionally, requests for assistance may be submitted by logging into ResolveIT at help.wfu.edu.
All new students must complete the Technology@WFU program. This will help familiarize you with computing at Wake Forest, and covers topics ranging from using the campus network to using personal technology on campus. It will also introduce you to Sakai, the course-management system. You are strongly encouraged to complete the program before July 1 in order to facilitate Round I of course registration. Get started by following the instructions here.
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