Computing

The Office of Information Systems is your one stop for all things computing. Wake Forest students enjoy a robust suite of software applications and full access to cloud-based tools while having the ability to choose their ideal computer. These tools will empower you to collaborate across the University and beyond. As a Wake Forest student, you can access many services, such as WFU Google G Suite for Education, WebEx, Sakai and WIN, using your DeacNetID (username) and password. Use of all Wake Forest technology resources is governed by the Policy on Responsible and Ethical Use of Computing Resources. Please take time to read this policy, found on is.wfu.edu, as you are accountable for adhering to it.

INFORMATION SYSTEMS SERVICE DESK

Website: is.wfu.edu
Phone: 336.758.4357 (HELP)
Email: help@nullwfu.edu

LOCATION
Z. Smith Reynolds Library

WAKEWARE

Website: WakeWare.wfu.edu
Phone: 336.758.4081
Email: WakeWare@nullwfu.edu

SOCIAL
WFUINFORMATIONSYSTEMS
@WFUIS
YOUTUBE.COM/CHANNEL/WFUIS


The Computer

All undergraduate students at Wake Forest have the opportunity to purchase a laptop through WakeWare, the University’s academic technology program. WakeWare gives you the choice of specially selected Apple and Dell laptops at a negotiated price with extended insurance and warranties. WakeWare laptops are fully supported on campus without charge. WakeWare Dell or Apple laptops are designed to best support you through your years at Wake Forest. All students must have a laptop that meets established minimum requirements to support the academic software required. Information about the WakeWare program, including software, minimum configuration requirements and support limitations on non-WakeWare laptops, is available online at WakeWare.wfu.edu.

Your WFU Google Mail Account

All new undergraduates are assigned a Wake Forest University Google Mail account. This will be your official email address that the University will use to communicate with you.

To access your account, go to google.wfu.edu and enter your DeacNetID@nullwfu.edu and password. Your email address is your DeacNetID followed by @wfu.edu. The Information Systems Service Desk (help@nullwfu.edu) sent a message to the email address provided on your admissions application. The email contains instructions for activating your myDeacNet Account. Your DeacNetID (username) and password will provide access to your WFU Google Mail account as well as Wake Information Network (WIN) and other online services. Your password should not be shared with anyone.

Activating your myDeacNet Account allows you to manage your account from any computer, anyplace with an Internet connection. If you have not received this email, please contact the Information Systems Service Desk at (336) 758-4357.

For enhanced security for your data, Information Systems recommends that you enable Google 2-Step Verification for your WFU Google Mail account to prevent hackers from being able to use your email account even if they have your password. You should enable this by August 1 by visiting this web page.

Technology@WFU

All new students must complete the Technology@WFU course. This course will familiarize you with computing at Wake Forest and covers topics ranging from using the campus network to using personal technology on campus. It will also introduce you to Sakai, the course-management system used by faculty. You must complete the course before July 1, in order to facilitate Round I of course registration.

You will need your DeacNetID and password, a current version of Internet Explorer (Windows), Firefox (Windows or Mac) or Google Chrome (Windows or Mac). The quiz is expected to take between 15 and 20 minutes to complete, but times will vary by individual.

To access and navigate the Technology@WFU program:

  1. Go to sakai.wfu.edu in your browser
  2. Log in using your DeacNetID (Sakai calls it “user id:”) and password
  3. Click on the Membership link on the left side of the page
  4. Click on “Joinable Sites”
  5. Search for Technology@WFU 2017: A-M or Technology@WFU 2017: N-Z, depending on your last name
  6. Click “Join” to join the appropriate course
    • A tab will appear along the top of your “workspace” for the Technology@WFU course

To complete the Technology@WFU course:

  1. Click on the Technology@WFU course tab in My Current Sites
  2. Click on the “Connect securely to the campus network” link on the left side of the screen to begin the course
    • You must complete the assessment at the end to be listed as having completed the program

You may close your browser when you complete the program.

Software@WFU

Software@WFU offers a variety of academic software available at no cost for all Wake Forest students, faculty and staff, including Microsoft Office, Adobe Creative Cloud and more. Students should visit software.wfu.edu to download all needed academic software before the first day of class.

Technology Support Resources

Wake Forest provides extensive tech support services:

  • Computing information, technology tips and Online Chat at is.wfu.edu
  • Walk-in assistance from full-time professional consultants and student assistants at the Information Systems Service Desk, located on the main floor of the Z. Smith Reynolds Library.
  • Phone assistance at 336.758.4357

Action Items!

Instructions can be found at newstudents.wfu.edu/computing

MAY 1

WakeWare laptops available for purchase on the WakeWare website

JULY 1

Complete the Technology@WFU online course in Sakai

AUGUST 1

Enable Google 2-Step Verification for your WFU Google Mail account